A Concise, Information-Rich 12-Module Training Program
As business owners/managers, we’ve never faced more dramatic changes in the economy or in the technology and the services we provide for our customers. Competition has become much more aggressive, new entries into the marketplace have never been so prolific, and the need for a solid, concise contact center training program that facilitates effective communications skills has never been more imperative. While social media has assisted with our engagement towards prospects, customers and suppliers alike, it seems “one-on-one” communications has become forgotten.
Think about this…
Have you ever been the recipient of poor telephone (or face-to-face verbal) service?
Unless you’ve just recently inhabited earth, it’s highly likely that you have
Are your employees or coworkers conveying that same level of poor communications to your customers, prospects or suppliers? (Scary thought, eh?)
And if they are, how would you know? ….and could you entirely blame them?
Has your staff been trained to properly navigate a sales or service call/enquiry?
Module 1: Selling As ServiceAdd to cart
Module 2: Initiating An Outbound CallAdd to cart
Module 3: The Incoming Sales or Service CallAdd to cart
Module 4: Discovering Your Customers’ ObjectivesAdd to cart
Module 5: Understanding The Power Of QuestionsAdd to cart
Module 6: Strategies For Customer DiscoveryAdd to cart
Module 7: Making Customer RecommendationsAdd to cart
Module 8: Completing The Customer AgreementAdd to cart
Module 9: Handling Customer ObjectionsAdd to cart
Module 10: Negotiating About MoneyAdd to cart
Module 11: Managing Individual DifferencesAdd to cart
Module 12: Territorial Management In TelesalesAdd to cart
NOBODY WANTS TO READ 200 PAGES ON HOW TO NAVIGATE A CALL!
You don’t need to! We’ve managed to summarize over 10,000 pages of material to a concise, information-rich 12 Module Training Program entitled:
The TeleProfessional Sales & Service Skills Contact Center Training Program
…a program which will help you to develop AND maintain proactive communications skills and to feel totally comfortable in your role as a “Teleprofessional” representative, whether it be in a sales and/or service role.
Who should participate in The TeleProfessional Sales & Service Skills Contact Center Training Program?
- Do you have a telephone on your desk or strapped to your hip?
- Do you talk to any of your clients, prospects or suppliers?
The TeleProfessional Sales & Service Skills Contact Center Training Program has been designed primarily for use by anyone who routinely deals with customers over the telephone, however, these same communications skills are every-bit as important and effective in personal, one-on-one communications. This includes those who make “outbound” calls, in addition to those who respond to “inbound calls”.
For people unaccustomed to these activities, The TeleProfessional Sales & Service Skills Contact Center Training Program provides a useful, focused, step-by—step approach to developing and maintaining the basic skills and techniques that help to build positive and successful relationships with customers, prospects and suppliers.
For more experienced communicators, The TeleProfessional Sales & Service Skills Contact Center Training Program provides a useful review that can be used “presciptively” to strengthen or refresh their established skills.